Terms & Conditions

Effective Date: May 12, 2025

1. Overview

At CloudViewHotel-pl, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This policy explains how we collect, use, and protect your data.

2. Information We Collect

We may collect:

  • Your name, email address, and phone number
  • Payment details (processed via secure third-party gateways)
  • Booking preferences and stay history
  • IP address and browser information for analytics

3. How We Use Your Data

We use your data to:

  • Process bookings and communicate with you
  • Provide customer support
  • Improve our website and personalize your experience
  • Fulfill legal and regulatory obligations

4. Sharing of Data

We share your information only with:

  • Hotels you book with (for reservation purposes)
  • Payment processors
  • Service providers supporting our platform functionality

We never sell or rent your personal information to third parties.

5. Cookies & Tracking

Our website uses cookies for analytics and improved performance. You can manage your cookie settings through your browser.

6. Data Retention

We retain your data only as long as necessary for the purposes described or as required by law.

7. Your Rights

Under GDPR, you have the right to:

  • Access, correct, or delete your personal data
  • Object to or restrict certain data uses
  • Withdraw consent for marketing communications
  • Request a copy of the data we hold about you

8. Data Security

We use encryption, secure servers, and strict internal controls to protect your data from unauthorized access or loss.

9. Changes to Policy

We may revise this Privacy Policy over time. Updates will be posted on this page and take effect upon publication.

10. Contact Us

    ๐Ÿ“ Address: ul. Widokowa 27, 00-489 Warsaw, Poland

    ๐Ÿ“ž Phone: +48 22 674 88 19

    ๐Ÿ“ง Email: privacy@cloudviewhotel-pl.com